Maxine Jones

I just wanted to write to you all and thank you for the service I have received from you all. Very rarely do I comment on service but my experience with you guys has genuinely blown me away and I am so incredibly grateful.

I can’t put into words how thankful I am to you all and how incredible you all have been.

Three things that genuinely did blow me away and really surprised me (and rightly or wrongly this is an impression that’s been built up over years of dealing with a number of solicitors) is that ….

One, there was no snobbiness or hierarchy over your positions and job titles. I never got your PA telling me your diary was full or you were busy and would call me back which would never happen. I always got to speak to the person I needed too. You weren’t afraid to pick up the phone, I got given your direct dials which whenever I called weren’t met with the usual “why are you calling me and not my PA” attitude.

Two, your response times to emails …. wow! … most of the time I got a reply within 10 to 15 minutes, I think only once a reply came within 30 minutes and I didn’t even bat an eyelid at that. It was just so reassuring and refreshing to know that my emails weren’t met with an out of office, an automated response or silence for 2 days.

Three, there was never any mixed messages. You all talked and communicated with each other. Everyone was always informed of the situation, up to speed with what’s happening and in the know. I never had to repeat myself or tell someone what was happening to keep them up to speed.

As a customer you made me feel listened to, valued, at ease and I had complete confidence that the job was going to get done and not just that, but the job was going to get done properly. You managed to make me feel calm (Which in itself is a miracle) and reassured.

I feel this email only expresses a small percentage of not only how impressed I am with the service I received but also my thanks. Genuinely can’t thank you enough and I wish you all the best in the future because you all completely deserve the success!

I have cc’d persimmon into this email as this is where the recommendation came from and I want them to know that they are not only recommending a great service but they should carry on doing so.

Regards,
Lauren

Purchased a new house and Maxine and Leah supported us through the whole process with ease! Nothing was too much trouble!

Quick to respond to any queries no matter how many times I bothered them and believe you me I asked lots of questions!

Made me feel at ease and we have just had that wonderful phone call to say we have completed and we can pick our keys up.

Fab service, good value and would not hesitate to recommend!!

Keeley

I’m incredibly grateful to Maxine Jones and Leah Jeal for supporting my partner and I in the purchase of our first home. The whole process has been painless throughout.

As someone who has encountered many conveyancers in my career, I can say with confidence that they are two of the best I have had the pleasure of dealing with.

They are both a credit to the profession and I would happily recommend them to anyone!

Adam

We are starting to get settled now. We want to thank you again for going above and beyond, I don’t think it’s a stretch to say that we wouldn’t be in our new home today if it wasn’t for your knowledge and desire to get the deal done for us.

Damien

Trouble Free Purchase – Outstanding Service

So impressed with Watson Ramsbottom. Maxine and her colleague Leah acted on our behalf on the purchase of our holiday home in Lytham during the first UK covid lockdown. All documents were sent to us electronically which helped to make our purchases trouble free and move swiftly along. Maxine was at the end of the phone if we needed her and my emails were answered immediately giving me confidence that our queries and questions were being dealt with. We completed without a hitch, bang on time which was amazing considering we were in the first very harsh lockdown with many agencies working from home. I just cannot fault the service that Maxine and Leah provided for us both before and after completion. Friendly, helpful, efficient and totally professional every step of the way. I cannot praise them highly enough or thank them enough for making this purchase so pain free. A fantastic service, brilliant team and I would not hesitate to recommend Maxine and her colleagues at Watson Ramsbottom. We would most definitely use them again in the future.

Thank you again Maxine for all your help and support – I hope you can use this but if not then I will try again via the link.

Kindest regards.
Diana